Our goal has always been to introduce locals and visitors to the ultimate, off-the-beaten-path food and cultural experiences.
We provide these experiences with a dedication to the highest quality of customer satisfaction delivered with a sense of warmth, friendliness and understanding. We understand that situations are bound to arise where you will need our advice, extra support and a personal touch combined with a bit of sensitivity and humanity. And we’re happy to help because… We’re human too! Our response to your needs will always be friendly, fair, quick… and human. We look forward to helping you!
HELP & SUPPORT
GENERAL TICKET
POLICIES
First and foremost, we’re human too! We understand that mistakes, illnesses and…
BOOKING MISTAKES
AND MISSED TOURS
The Food Tour TICKETS you purchased ARE ONLY VALID FOR THE EXACT DATE …
INCLEMENT
WEATHER
Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we …
FOOD
ALLERGIES
Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we …
New FNYT Ticket Policies – 2021
First and foremost, we’re human too!
We understand that mistakes, illnesses and emergencies happen and those things can all get in the way of attending and arriving on time for a food tour. And our response is always… human, and fair. So please always call us at 917 408-9539 to discuss situations as early as you become aware of them.
At the same time, we do encourage you to be thoughtful about requesting a last minute change and to save that privilege only for unique situations (listed below) since your spots on the tour are being held for you (it’s always very difficult for us to resell your tickets with limited time). Additionally, as part of our company philosophy, we always aim to keep a good balance between pleasing you (our customer) and being fair to our hard working tour guides who also have babies and doggies to feed and whose salary depends on advance ticket purchases. We’re sure you understand the balance we try to maintain in keeping everyone super satisfied. Please see details below.
Under normal circumstances your Food Tour tickets are NON-REFUNDABLE. If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at 917 408-9539. We can make exceptions and convert your tickets into a gift certificate or give you a full refund if you will not be returning to NYC in the near future.
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us 72+ hours before your scheduled tour if you need to reschedule your tickets. If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at 917 408-9539. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.
Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we have some of our best and most fun tours in rain and snow – it’s true!
In the rare situation where we are forced to cancel the tour due to unsafe weather based on recommendations from the Mayor of NYC, we will contact all ticket-holders so you can reschedule to another day (subject to availability), receive a gift certificate (that never expires) or can receive a full refund. Short of those rare situations, the tours are ON as planned.
But note, if you personally feel unsafe or cannot attend the tour due to a cancelled flight in your part of the country or unsafe road conditions, or difficulty walking in snow, etc, we can also make the above exceptions. We will consider each case individually and thoughtfully. In these cases of personal hardship due to weather, please contact us as soon as possible at 917 408-9539 if you anticipate weather-related issues that will affect your attendance. The earlier we know, the better we can help you!
The Food Tour TICKETS you purchased ARE ONLY VALID FOR THE EXACT DATE AND TIME SELECTED. Once purchased, tickets may not be used for any other date or time. If you made a mistake when purchasing your tickets, please contact us as soon as possible, in advance of your tour date, at 917 408-9539 so we can reschedule you to the correct date. During the purchase process, please review all booking details carefully to ensure all information is correct.
Reschedule your tickets to another day (based on your availability and tour availability)
Convert your tickets into a gift certificate (that never expires)
Issue you a full refund (depending on your unique scenario and situation).
Please be aware that our tours operate in a very unique and special way to ensure that they are always fantastic. That means that we order and pay for all food tastings in advance of the tour so that the tour feels seamless to you as a guest. Additionally, we always pay our tour guides their full salaries and pay for all tour supplies based on expected/scheduled turnout on any given day. That is often determined anywhere from 24 to 72 hours before the tour begins. Therefore, depending on the situation, we cannot always issue you a refund once a tour has started – and for that, we are sincerely sorry. For each situation we will listen with open ears, minds and hearts and make a determination based on all the information.
Customer Concerns & Support
Phone: 1-917-408-9539
Hours: After 5PM (3PM weekends) we utilize a call center that takes your phone message and immediately sends it to us by email.
When you call after hours, include an email address if possible.
If you’re interested in a private tour, please use our Private Tours form.
Check tour availability and purchase tickets at EzTix.
Prefer to speak to a human? Call 1-855-223-8684
CONTACT US
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- Expect to hear from us within 24 hours… often less.