Customer Service2021-08-19T10:23:03-05:00

WE SERIOUSLY
LOVE TO HELP

And we believe help should always come with a sense of warmth, friendliness and understanding. We invite you to explore this page as a great resource to answering all of your questions. And reach out anytime.

Our goal has always been to introduce locals and visitors to the ultimate, off-the-beaten-path food and cultural experiences.

We provide these experiences with a dedication to the highest quality of customer satisfaction delivered with a sense of warmth, friendliness and understanding. We understand that situations are bound to arise where you will need our advice, extra support and a personal touch combined with a bit of sensitivity and humanity. And we’re happy to help because… We’re human too! Our response to your needs will always be friendly, fair, quick… and human. We look forward to helping you!

HELP & SUPPORT

GENERAL TICKET
POLICIES

First and foremost, we’re human too! We understand that mistakes, illnesses and…

REFUND
POLICY

Under normal circumstances your Food Tour tickets are NON-REFUNDABLE…

RESCHEDULE
POLICY

Your Food Tour Tickets CAN BE RESCHEDULED
within reason….

BOOKING MISTAKES
AND MISSED TOURS

The Food Tour TICKETS you purchased ARE ONLY VALID FOR THE EXACT DATE …

INCLEMENT
WEATHER

Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we …

FOOD
ALLERGIES

Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we …

FAQS

Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we …

STILL NEED
HELP?

Contact Us

New FNYT Ticket Policies

First and foremost, we’re human too!

We understand that mistakes, illnesses and emergencies happen and those things can all get in the way of attending and arriving on time for a food tour. And our response is always… human, and fair. So please always call us at 917 408-9539 to discuss situations as early as you become aware of them.

At the same time, we do encourage you to be thoughtful about requesting a last minute change and to save that privilege only for unique situations (listed below) since your spots on the tour are being held for you (it’s always very difficult for us to resell your tickets with limited time). Additionally, as part of our company philosophy, we always aim to keep a good balance between pleasing you (our customer) and being fair to our hard working tour guides who also have babies and doggies to feed and whose salary depends on advance ticket purchases. We’re sure you understand the balance we try to maintain in keeping everyone super satisfied. Please see details below.

Refund Policy2020-12-02T15:07:02-05:00

Under normal circumstances your Food Tour tickets are NON-REFUNDABLE. If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at 917 408-9539. We can make exceptions and convert your tickets into a gift certificate or give you a full refund if you will not be returning to NYC in the near future.

Reschedule Policy2020-12-02T14:18:42-05:00

Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us 72+ hours before your scheduled tour if you need to reschedule your tickets. If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at 917 408-9539. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.

Inclement Weather Policy2020-12-02T14:20:40-05:00

Our Food Tours TAKE PLACE RAIN OR SHINE and we are happy to report that we have some of our best and most fun tours in rain and snow – it’s true!

In the rare situation where we are forced to cancel the tour due to unsafe weather based on recommendations from the Mayor of NYC, we will contact all ticket-holders so you can reschedule to another day (subject to availability), receive a gift certificate (that never expires) or can receive a full refund. Short of those rare situations, the tours are ON as planned.

But note, if you personally feel unsafe or cannot attend the tour due to a cancelled flight in your part of the country or unsafe road conditions, or difficulty walking in snow, etc, we can also make the above exceptions. We will consider each case individually and thoughtfully. In these cases of personal hardship due to weather, please contact us as soon as possible at 917 408-9539 if you anticipate weather-related issues that will affect your attendance. The earlier we know, the better we can help you!

Booking Mistake Policy2020-12-02T14:22:35-05:00

The Food Tour TICKETS you purchased ARE ONLY VALID FOR THE EXACT DATE AND TIME SELECTED. Once purchased, tickets may not be used for any other date or time. If you made a mistake when purchasing your tickets, please contact us as soon as possible, in advance of your tour date, at 917 408-9539 so we can reschedule you to the correct date. During the purchase process, please review all booking details carefully to ensure all information is correct.

These are the options we can offer you2020-12-02T14:24:27-05:00