If you purchased tickets and at some point decide that you are not ready to visit NYC and tour with us, we will happily give you a full refund. If you decide to cancel your trip to NYC please inform us as soon as possible.
If you have any questions or concerns, please email [email protected]. We will respond to your email within 2-3 hours.
GENERAL TICKET POLICIES:
First and foremost, we’re human too! We understand that mistakes, illnesses and emergencies happen and those things can all get in the way of attending and arriving on time for a food tour. And our response is always… human, and fair. So please always email us at [email protected] to discuss situations as early as you become aware of them.
At the same time, we do encourage you to be thoughtful about requesting a last minute change and to save that privilege only for unique situations (listed below) since your spots on the tour are being held for you (it’s always very difficult for us to resell your tickets with limited time). Additionally, as part of our company philosophy, we always aim to keep a good balance between pleasing you (our customer) and being fair to our hard working tour guides who also have babies and doggies to feed and whose salary depends on advance ticket purchases. We’re sure you understand the balance we try to maintain in keeping everyone super satisfied. Please see details below.
Under normal circumstances your Food Tour tickets are NON-REFUNDABLE.
If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at [email protected]. We can make exceptions and convert your tickets into a gift certificate or give you a full refund if you will not be returning to NYC in the near future.
Your Food Tour Tickets CAN BE RESCHEDULED within reason.
Please contact us 72+ hours before your scheduled tour if you need to reschedule your tickets.
If you have a medical, family emergency, or your travel plans changed due to unforeseen circumstances, please contact us as soon as possible at [email protected]. We can reschedule you to another date or convert your tickets into a gift certificate that never expires.
*Please be thoughtful about rescheduling at the last minute, your spots on the tour are being held for you. It is very difficult for us to resell your tickets with limited time.
Inclement Weather Policy:
All of our Food Tours TAKE PLACE RAIN OR SHINE.
In the rare situation where we are forced to cancel the event due to inclement/unsafe weather based on recommendations from the Mayor of NYC, ticket-holders can reschedule to another day (subject to availability), receive a gift certificate (that never expires) or can receive a full refund. Please contact us as soon as possible at [email protected] if you anticipate inclement weather.